Wednesday, September 28, 2016

Employees Attend Boot Camp

Two of Knoepfler Chevrolet's employees, Renette Oehlerking and Jessica Peterson, attended a
Service BDC Boot Camp in Charlotte, NC. The BDC Boot Camp is a 5-day workshop that provides in-depth training on call theory and techniques coupled with live phone time.

Within the last year, Knoepfler Chevrolet has started a Business Development Center as a way to better reach and stay in communication with customers. Among other things, the BDC follows up with customers about their experience, reaches out to customers about potential offers and schedules service appointments.

While at training, the employees learned the expectations of a Business Development Representative, the 18 most common services scheduled, how to leave effective messages, how to prioritize calls, the basic structure of outbound and inbound calls and much more!

The dealership was happy to provide this learning opportunity to Renette and Jessica. The training they received will benefit their customers' experience and the communication they receive from Knoepfler Chevrolet.

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